The following Terms and Conditions apply to the use of the 1300 Book Melbourne Taxi website and the services arranged through our booking channels. By using our website or requesting a taxi service, you agree to these terms. Service details, fares, vehicle availability and travel arrangements may vary depending on the journey and prevailing conditions.
General Terms
- Services are provided based on availability and the details supplied at the time of booking.
- Passengers are responsible for providing accurate pickup, destination, passenger and luggage information.
- Fares may vary according to the journey, travel time, route, waiting time, tolls and other applicable charges.
- Vehicle availability depends on passenger numbers, luggage requirements and the type of journey requested.
Bookings and Confirmation
- A booking request is not considered confirmed until it has been accepted or confirmed by our team.
- Passengers should provide correct contact details so that we can communicate important booking information when required.
- Changes to a confirmed booking may be subject to vehicle availability and other service requirements.
- Passengers should be ready at the nominated pickup location at the agreed time to help avoid delays.
Travel and Passenger Responsibilities
- Passengers are expected to follow reasonable instructions from the driver during the journey.
- Seat belts must be worn where required by Australian road laws.
- Passengers should take reasonable care of the vehicle and may be responsible for damage caused by their actions.
- Drivers may refuse a journey where passenger behaviour, luggage or other circumstances create a safety concern.
Delays and Unforeseen Circumstances
- Pickup and travel times may be affected by traffic, roadworks, weather, accidents, airport activity or other unexpected conditions.
- We will make reasonable efforts to provide the requested service, but specific arrival or travel times cannot always be guaranteed.
- Airport and event transfers may require additional consideration due to changing traffic and access conditions.
Cancellation and Changes
- Customers should provide as much notice as possible when cancelling or changing a booking.
- Cancellation or change conditions may depend on the type of booking and the timing of the request.
- Any applicable cancellation charges or booking adjustments will be communicated where relevant.
Website Information
- We may update, change or remove website content, service information and pricing without prior notice.
- Reasonable care is taken to keep the information on our website clear and current, but individual service details may change.
- External links, where provided, are included for convenience, and 1300 Book Melbourne Taxi is not responsible for the content or policies of external websites.
Acceptance of Terms
By using the 1300 Book Melbourne Taxi website or requesting our services, you acknowledge that you have read and accepted these Terms and Conditions. For information about a specific booking, fare or service requirement, please contact 1300 Book Melbourne Taxi directly.