The Cancellation and Refund Policy for 1300 Book Melbourne Taxi explains how cancellations, booking changes and refund requests are handled. We aim to keep the process clear and practical, while recognising that cancellation conditions may vary depending on the journey, booking time and service requirements.
General Cancellation Information
- Customers are requested to provide reasonable notice when cancelling or changing a booking.
- Cancellation requests should be made using the contact details provided at the time of booking or through our booking channels.
- Cancellation charges, where applicable, may depend on the type of service, notice provided and booking circumstances.
- Bookings that have already been dispatched or are close to the scheduled pick-up time may be subject to applicable cancellation charges.
Refunds
- Refund eligibility may depend on the cancellation time, booking status and circumstances of the request.
- Where a refund is approved, the amount returned may be adjusted for any applicable cancellation or service charges.
- Refunds for prepaid bookings will generally be processed through the original payment method where possible.
- Processing times may vary depending on the payment provider or financial institution.
Changes to Bookings
- Customers should contact 1300 Book Melbourne Taxi as early as possible if they need to change the pick-up time, location, passenger numbers or other booking details.
- Booking changes are subject to vehicle and service availability.
- Changes requested close to the scheduled pick-up time may not always be possible.
- Additional charges may apply if a booking change results in a different service or journey requirement.
Airport and Special Bookings
- Airport transfers, corporate travel, wedding transfers, event bookings and other pre-arranged services may have specific cancellation requirements.
- Customers should provide accurate flight, pick-up and passenger information when making an airport booking.
- Special or scheduled bookings may require additional notice for cancellation or changes due to vehicle and driver arrangements.
Refund Requests
- Refund requests should include the booking details and relevant information about the cancellation.
- Each request will be reviewed based on the booking circumstances and applicable cancellation conditions.
- Submitting a refund request does not automatically guarantee that a refund will be approved.
Policy Updates
1300 Book Melbourne Taxi may update or amend this Cancellation and Refund Policy when required. Any changes may be published on this website without prior notice.
Contact Us
For questions about cancelling a booking, changing a journey or requesting a refund, please contact 1300 Book Melbourne Taxi directly with your booking details.